Policies

Cancellations & date changes

• Cancel 48 hours or more before your trip starts: full refund.
• Cancel less than 48 hours before your trip starts: 50% refund.
• Trips that have already started can't be cancelled.
• Requests the host hasn't accepted yet can be cancelled for a full refund.
• If the host cancels or declines, you get a full refund.
• Date changes are sent to the host for approval; the price is updated to match the new dates.

Driver verification

• Every renter must verify their identity and driver's license before a booking can be confirmed.
• Drivers must be at least 21 and hold a valid, unexpired license.

Host payouts

• Hosts earn the full daily rate; the 10% trip fee goes to Flexible Logistics.
• Payouts are scheduled 3 days after a trip is completed.
• If a renter cancels less than 48 hours before the trip, the host receives 50% of their earnings.
• No payout is made when a host cancels or declines.